FAQ - Frequently Asked Questions
Here are some questions we get asked frequently and may help you learn something new, or save you from contacting us.
FAQ - Frequently Asked Questions
Here are some questions we get asked frequently and may help you learn something new, or save you from contacting us.
The best way to choose a unit size is to tell us what you’re planning to store, and we will recommend the size that fits your needs and what is available at the time.
Completing this form: The waitlist
This form will ask a few quick questions about what you’re storing, and we’ll contact you as soon as a unit becomes available.
Yes - as long as the unit you want to transfer to is open and available, we can move you to a different size.
Yes. You have 24/7 access to your unit.
Yes - all units are drive-up access. Access is suitable for regular vehicles. Depending on the size of your vehicle or trailer, space may feel tight in certain areas, but standard vehicles have no issue.
We have security lighting that runs automatically from dusk to dawn. We also have an alarm system in our office, and local law enforcement periodically checks the property and may leave a notice indicating the premises were checked in our office.
Yes. If you contact us, we can set up automatic monthly payments so your unit(s) are paid on time without you having to worry about it.
Not at this time. We do not currently offer online payments. The only “hands-off” option available right now is automatic monthly payments, which we set up manually.
A late fee will be applied. We will contact you by phone and/or mail, depending on how long the balance has been past due. If you’re running into a specific situation that may affect your payment timing, we strongly recommend staying in touch with us so we can work with you as early as possible.
For safety reasons, renters are not permitted to cut off their own lock. Please contact us immediately and we will arrange for the lock to be removed - often the same day.
Yes. We sell heavy-duty "Chateau" disc locks for $10 each.